For the comfort of your pet, boarding drop off is no later than 2:00PM Monday through Friday. Saturday and Sunday boarding pick up is offered by appointment only at either 8:15AM or 3:15PM. Boarding drop off is offered by appointment only at either 8:30AM or 3:30PM. If you pickup after 8:30 AM,Monday through Sunday, there will be a $20 daycare fee applied to your final invoice. This policy gives your pet time to play, socialize, and become acclimated to the surroundings before being served dinner and settling down for the evening.
We are not available for pick up or drop off on New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, or New Year’s Eve.
Drop off for daycare is no later than 8:30 AM.
Customers understand that they must provide pre-bagged meals for their pets. Each pet will need one bag for breakfast and one bag for dinner per day that they are boarding with us. If their dry food is not pre-bagged, there will be a $25 charge to your final bill. Canned/wet food does not need to be pre-bagged.
Customer understands that House of Paws is a cage-free daycare facility, where pets are allowed to interact with other pets under supervised care. Customer accepts all risks associated with such interaction. Customer understands that playtime is at the sole discretion of House of Paws, and pets may be separated from other pets or asked to leave for any reason. The daycare program is provided free to all boarders excluding any fees that may apply upon failure to follow the checkout policy.
House of Paws keeps our boarding small and individualized; therefore, fill up very quickly. Customers must give a 24 hour notice for boarding and daycare cancellations, so that we can accommodate guests on the waiting list.
In the event customer’s pet should be become ill or appear to need veterinary attention while in the care of House of Paws, House of Paws reserves the right to take any and all action necessary to secure the well being of a customers’ pet. This includes, but not limited to, any veterinary attention deemed necessary. Customer agrees to reimburse House of Paws for any and all expenses incurred for the well being of the customers pet and to pay any associated bills for such care. House of Paws is not responsible for any injury or death of any pet while on the House of Paws premise or in route to and from the facility.
Customer understands that a Veterinary Doctor's release is required in the event that a pet becomes ill with any infection considered contagious that can be potentially detrimental to other pets at House of Paws. The Veterinary Doctor's release must be provided prior to returning to House of Paws.
By signing this contract and leaving pet with House of Paws, the pet’s owner certifies the accuracy of all information given about said pet. Owner also agrees to disclose any and all medical or other conditions that may limit or prevent pet from participating in services.
Customer understands that daycare packages are nonrefundable. Daycare packages are not transferable to other pets. Our daycare packages never expire.
Customers understand that pets may not be abandoned at House of Paws. In the event that a pet is not picked up at designated date and sufficient contact information is not provided as to instructions, notification, or plans to pick up pet, the pet will be considered abandoned after 7 days beyond the original departure date. Customer understands that House of Paws will become the legal guardian of abandoned pet and arrangements will be made to re-home pet. Customer fully understands and agrees that in the event that they abandon their pet at House of Paws, they will not be able to retrieve possession of pet and have no recourse against House of Paws.
Customer is aware that no aggressive pets are allowed to participate in any service offered by House of Paws. In the event that pets exhibit aggressive behavior, said pet will be separated from the play group. House of Paws staff will make a reasonable effort to work with customers to address these unacceptable behaviors. However, overly aggressive pets will be asked not to return to House of Paws. Such decisions are at the discretion of House of Paws.
Customer understands that if their pets behavior results in any damage to facility, equipment or another pets belongings, House of Paws is not liable and customer is responsible for the full cost of any repair or replacement. House of Paws is not liable for any lost, stolen, or damaged personal property.
Owner is aware that there are certain health issues that can arise during and after boarding and daycare including, but not limited to, diarrhea, excessive salivation, raw paw pads, weight loss, and hoarseness from barking. Some dogs may refuse water which can lead to dehydration. House of Paws monitors all dogs and addresses situations to the best of our ability.
Customer is aware that by leaving pets at House of Paws or any other pet facility, there is a risk of contracting kennel cough, viruses, illnesses or injuries. Although all pets are required to be vaccinated, no vaccine is 100% guaranteed. There are some strains of kennel cough not covered by the Bordetella vaccine. Customer understands that they will be responsible for any and all medical bills incurred by pet for illnesses or injuries during or after their stay.
Customer agrees to pay all costs and charges for all services needed including, but not limited to, any and all vet costs for the pet during the time the pet is in our care, as well as any outstanding balances ($5/day until balance is paid).
Customer understands that Daycare packages are nonrefundable, nontransferable, and never expire.
Customer agrees to allow House of Paws, owners, employees, directors, and our marketing team to use their pets names and any images or likeness of their pets while at House of Paws or at any House of Paws event for use at any time in any media, marketing, advertising, illustration, trade or promotional materials.
Customer is responsible for any harm caused by his or her pet while the pet is attending House of Paws. Customer shall identify and hold harmless House of Paws against any and all claims that may arise from the action of customers pet. Customers’ pet must be up to date on vaccinations including Rabies, DHLPP, and Bordetella, be in general good health, not in heat or about to go into heat, and free of fleas, ticks, and worms. We require the Bordetella vaccine to be given every 6 months, even if your vet only requires it once per year.
I, my heirs, and any other assigns hereby release House of Paws, its agents, officers, subcontractors, employees, animal owners, customers, and potential customers of House of Paws from any and all liabilities for injuries to myself, my pet, or any other property of mine which may arise in any way out of services and/or products provided by or as a consequence of my association with House of Paws. I acknowledge and understand that every pet reacts differently while boarding, and animals, by nature, are unpredictable. Pets and animals may without warning bite or cause injuries to humans and other pets. I acknowledge and understand that there are certain risks involved in leaving my pet in a cage free environment including but not limited to dog fights, dog bites to humans and other pets and possible transmission of disease. With my signature below, I acknowledge and accept exclusive and sole responsibility and agree to pay for my pets medical expenses no matter the cause. I also authorize the release of said pet(s) medical record from my veterinarian.
I HAVE READ AND FULLY UNDERSTAND THE TERMS OF THIS SERVICE AGREEMENT AND UNDERSTAND THAT I FULLY RELEASE AND HOLD HARMLESS HOUSE OF PAWS FROM ANY CLAIMS, LITIGATION, ACTIONS, SUITS, DAMAGES, COSTS, ATTORNEY FEES, LOSSES, OR INJURIES AS A RESULT OF SUCH CLAIM. I ACKNOWLEDGE DAYCARE PARTICIPATION RISKS AND ACCEPT AND ASSUME ALL RISKS AND RESPONSIBILITIES ASSOCIATED WITH MY PETS PARTICIPATION IN ANY AND ALL SERVICES.
